Order tracking
Track by Loop (formerly Wonderment)
By Wonderment
Choose Wonderment when post-purchase experience and delivery exception management are strategic brand priorities.
The verdict
Is Track by Loop (formerly Wonderment) right for you?
Choose it if...
- Established DTC brands
- Teams managing delivery exceptions and branded post-purchase journeys
Look elsewhere if...
- Small stores needing only basic shipment tracking
It fits established Shopify brands that want proactive issue handling, branded tracking and operational insight beyond a basic tracking page.
See the full product summary
Track by Loop (formerly Wonderment) provides branded tracking, proactive delivery updates, wismo reduction for Shopify stores.
What you get
The main outcomes to expect.
Focus on the capabilities that solve a real customer or operational problem.
- Branded tracking
- Proactive delivery updates
- WISMO reduction
Getting started
A practical route to launch.
Scan the stages first. Open only the instructions you need while completing the work.
- Carrier integrations and reliable fulfilment events
- 01PlanMap carrier events, delivery promises and the WISMO contacts the implementation must reduce.
- 02ConfigureConnect fulfilment and carrier data to Track by Loop (formerly Wonderment) and validate event timeliness.
- 03ConfigureConfigure branded tracking and proactive notifications without duplicating existing messages.
- 04ConfigurePilot on a carrier or region and monitor exceptions.
- 05TestMeasure WISMO rate, delivery-event accuracy, notification engagement and support cost.
Detailed walkthrough
01PlanMap carrier events, delivery promises and the WISMO contacts the implementation must reduce.
Record the current setup, the problem Track by Loop (formerly Wonderment) must solve, the owner and the starting result. Complete map carrier events, delivery promises and the wismo contacts the implementation must reduce. in a test or controlled environment before changing the live journey.
- What you should have
- A documented and working map carrier events, delivery promises and the wismo contacts the implementation must reduce. stage with a named owner.
- How to check it
- Confirm the setup works, then record wismo contact rate.
02ConfigureConnect fulfilment and carrier data to Track by Loop (formerly Wonderment) and validate event timeliness.
Complete connect fulfilment and carrier data to track by loop (formerly wonderment) and validate event timeliness. using only the settings needed for the agreed use case. Document the choice, owner and rollback route before moving to the next stage.
- What you should have
- A documented and working connect fulfilment and carrier data to track by loop (formerly wonderment) and validate event timeliness. stage with a named owner.
- How to check it
- Confirm the setup works, then record tracking-page engagement.
03ConfigureConfigure branded tracking and proactive notifications without duplicating existing messages.
Complete configure branded tracking and proactive notifications without duplicating existing messages. using only the settings needed for the agreed use case. Document the choice, owner and rollback route before moving to the next stage.
- What you should have
- A documented and working configure branded tracking and proactive notifications without duplicating existing messages. stage with a named owner.
- How to check it
- Confirm the setup works, then record delivery notification success.
04ConfigurePilot on a carrier or region and monitor exceptions.
Complete pilot on a carrier or region and monitor exceptions. using only the settings needed for the agreed use case. Document the choice, owner and rollback route before moving to the next stage.
- What you should have
- A documented and working pilot on a carrier or region and monitor exceptions. stage with a named owner.
- How to check it
- Confirm the setup works, then record wismo contact rate.
05TestMeasure WISMO rate, delivery-event accuracy, notification engagement and support cost.
Complete measure wismo rate, delivery-event accuracy, notification engagement and support cost., then run the full customer and operational journey on mobile and desktop. Record every exception and resolve serious failures before launch.
- What you should have
- A signed test record with the intended journey working and no serious exception left open.
- How to check it
- Confirm the setup works, then record wismo contact rate.
See the full planning checklist
- Whether the first launch needs branded tracking or whether it can wait
- Whether the first launch needs proactive delivery updates or whether it can wait
- Whether the first launch needs wismo reduction or whether it can wait
Using it well
A simple operating rhythm.
You do not need to inspect everything every day. Use this schedule to focus on the right checks.
Success check
How to know it is working
- WISMO contact rate
- Tracking-page engagement
- Delivery notification success
Cost and cautions
Know the commitment before you choose.
- Starting price
- Confirm current pricing
- Typical range
- No reliable range recorded
- Pricing model
- Custom
This is a dated pricing snapshot and must be rechecked before publication or purchase.
Check current pricing before purchasing. Snapshot checked 17 July 2026.
A tracking layer cannot fix poor fulfilment data or carrier performance.
Custom pricing and a narrower Shopify focus require meaningful order volume.
Compare your options
See how Track by Loop (formerly Wonderment) compares with other order tracking options.
Choose by carrier accuracy and support reduction. Track123 is the broad starting point; Trackr is an alternative; native status may be enough at low volume.
Questions and evidence
Answers without the research overload.
How much work does Track by Loop (formerly Wonderment) take to set up?
Confirm before starting is the current planning guide. Before installing it, confirm carrier integrations and reliable fulfilment events, then test the complete customer and operational journey.
What should I measure after launching Track by Loop (formerly Wonderment)?
Start with wismo contact rate, tracking-page engagement, delivery notification success. Compare those measures with the pre-launch baseline and include app cost and operating time.
What should I check before installing Track by Loop (formerly Wonderment)?
Confirm carrier integrations and reliable fulfilment events. Do not launch until the owner and a measurable reason for the app are clear.
When should I avoid Track by Loop (formerly Wonderment)?
Small stores needing only basic shipment tracking
What alternatives to Track by Loop (formerly Wonderment) should I compare?
Compare AfterShip for broader carrier coverage and a lower entry route.. Shortlist by the specific job, total cost, integrations and ongoing work rather than feature count alone.
Key official sources
- Track by Loop (formerly Wonderment) pricingChecked 2026-07-17
- Track by Loop (formerly Wonderment) official websiteofficial website
Ready to move?
Choose the route that matches your confidence.
Go to Track by Loop (formerly Wonderment)
Check the current listing, pricing and compatibility before installing.
View Track by Loop (formerly Wonderment) on ShopifyGet a store-specific answer
See what to install now, add later, replace and avoid for the moment.
Start the free assessment