Customer research
Zigpoll Customer Surveys
By Zigpoll
Choose Zigpoll when the business needs flexible on-site and post-purchase research beyond one attribution question.
The verdict
Is Zigpoll Customer Surveys right for you?
Choose it if...
- Flexible customer-research programmes
- Teams needing several survey placements and question types
Look elsewhere if...
- Merchants seeking a fully managed research programme
It fits teams that want to investigate customer experience, product feedback and purchase motivations through several survey formats.
See the full product summary
Zigpoll Customer Surveys provides post-purchase surveys, attribution questions, customer feedback analysis for Shopify stores.
What you get
The main outcomes to expect.
Focus on the capabilities that solve a real customer or operational problem.
- Post-purchase surveys
- Attribution questions
- Customer feedback analysis
Getting started
A practical route to launch.
Scan the stages first. Open only the instructions you need while completing the work.
- A clear research plan and ownership of follow-up action
- 01PlanDefine the decisions the research must inform before creating questions in Zigpoll Customer Surveys.
- 02ConfigureKeep the first survey short and deploy it at the most relevant customer moment.
- 03ConfigureValidate response storage, consent and analytics integrations.
- 04ConfigureReview responses on a fixed cadence and assign owners to resulting actions.
- 05TestMeasure response rate, answer quality and completed commercial actions.
Detailed walkthrough
01PlanDefine the decisions the research must inform before creating questions in Zigpoll Customer Surveys.
Record the current setup, the problem Zigpoll Customer Surveys must solve, the owner and the starting result. Complete define the decisions the research must inform before creating questions in zigpoll customer surveys. in a test or controlled environment before changing the live journey.
- What you should have
- A documented and working define the decisions the research must inform before creating questions in zigpoll customer surveys. stage with a named owner.
- How to check it
- Confirm the setup works, then record response rate.
02ConfigureKeep the first survey short and deploy it at the most relevant customer moment.
Complete keep the first survey short and deploy it at the most relevant customer moment. using only the settings needed for the agreed use case. Document the choice, owner and rollback route before moving to the next stage.
- What you should have
- A documented and working keep the first survey short and deploy it at the most relevant customer moment. stage with a named owner.
- How to check it
- Confirm the setup works, then record coverage of purchase motivations.
03ConfigureValidate response storage, consent and analytics integrations.
Complete validate response storage, consent and analytics integrations. using only the settings needed for the agreed use case. Document the choice, owner and rollback route before moving to the next stage.
- What you should have
- A documented and working validate response storage, consent and analytics integrations. stage with a named owner.
- How to check it
- Confirm the setup works, then record actions completed from research.
04ConfigureReview responses on a fixed cadence and assign owners to resulting actions.
Complete review responses on a fixed cadence and assign owners to resulting actions. using only the settings needed for the agreed use case. Document the choice, owner and rollback route before moving to the next stage.
- What you should have
- A documented and working review responses on a fixed cadence and assign owners to resulting actions. stage with a named owner.
- How to check it
- Confirm the setup works, then record response rate.
05TestMeasure response rate, answer quality and completed commercial actions.
Complete measure response rate, answer quality and completed commercial actions., then run the full customer and operational journey on mobile and desktop. Record every exception and resolve serious failures before launch.
- What you should have
- A signed test record with the intended journey working and no serious exception left open.
- How to check it
- Confirm the setup works, then record response rate.
See the full planning checklist
- Whether the first launch needs post-purchase surveys or whether it can wait
- Whether the first launch needs attribution questions or whether it can wait
- Whether the first launch needs customer feedback analysis or whether it can wait
Using it well
A simple operating rhythm.
You do not need to inspect everything every day. Use this schedule to focus on the right checks.
Success check
How to know it is working
- Response rate
- Coverage of purchase motivations
- Actions completed from research
Cost and cautions
Know the commitment before you choose.
- Starting price
- Free
- Pricing model
- Free plan with paid upgrades
This is a dated pricing snapshot and must be rechecked before publication or purchase.
Check current pricing before purchasing. Snapshot checked 17 July 2026.
Collecting feedback without acting on it creates noise rather than insight.
Research quality still depends on question design, sampling and follow-up action.
Compare your options
See how Zigpoll Customer Surveys compares with other customer research options.
Compare Shopify customer research options by store fit, total cost, setup work and the results your team can realistically achieve.
Questions and evidence
Answers without the research overload.
How much work does Zigpoll Customer Surveys take to set up?
Heavier setup is the current planning guide. Before installing it, confirm a clear research plan and ownership of follow-up action, then test the complete customer and operational journey.
What should I measure after launching Zigpoll Customer Surveys?
Start with response rate, coverage of purchase motivations, actions completed from research. Compare those measures with the pre-launch baseline and include app cost and operating time.
What should I check before installing Zigpoll Customer Surveys?
Confirm a clear research plan and ownership of follow-up action. Do not launch until the owner and a measurable reason for the app are clear.
When should I avoid Zigpoll Customer Surveys?
Merchants seeking a fully managed research programme
What alternatives to Zigpoll Customer Surveys should I compare?
Compare Fairing for a more focused attribution and post-purchase research use case.. Shortlist by the specific job, total cost, integrations and ongoing work rather than feature count alone.
Key official sources
- Zigpoll Customer Surveys Shopify App Store listingshopify app store
- Zigpoll Customer Surveys official websiteofficial website
Ready to move?
Choose the route that matches your confidence.
Go to Zigpoll Customer Surveys
Check the current listing, pricing and compatibility before installing.
View Zigpoll Customer Surveys on ShopifyGet a store-specific answer
See what to install now, add later, replace and avoid for the moment.
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