Shopify app comparison
Fairing Post Purchase Surveys vs Zigpoll Customer Surveys
Choose Fairing Post Purchase Surveys when Paid-media brands. Choose Zigpoll Customer Surveys when Flexible customer-research programmes. Choose neither if your current setup already does enough or the expected improvement would not justify the extra cost and work.
Fairing Post Purchase Surveys
Paid-media brands. Use Fairing when purchase-motivation and attribution questions need to become dependable commercial inputs.
Setup: Heavier setup
Official vendor website.
Zigpoll Customer Surveys
Flexible customer-research programmes. Choose Zigpoll when the business needs flexible on-site and post-purchase research beyond one attribution question.
Setup: Heavier setup
Official vendor website.Neither yet?
Wait if the customer research problem is still occasional, your current setup already handles it or your team does not have time to use either app well.
See the simpler starting point →The differences that matter
Swipe the table to see both apps →
| What to check | Fairing Post Purchase Surveys | Zigpoll Customer Surveys |
|---|---|---|
| What you get | Post-purchase surveys, Attribution questions, Customer feedback analysis | Post-purchase surveys, Attribution questions, Customer feedback analysis |
| Important limitation | Self-reported attribution complements rather than replaces measured attribution. | Research quality still depends on question design, sampling and follow-up action. |
Fairing Post Purchase Surveys is the stronger fit when:
- Paid-media brands
- Teams using post-purchase attribution and customer insight
- It is strongest for paid-growth brands that will use post-purchase responses to interpret channel performance, customer language and acquisition quality.
Zigpoll Customer Surveys is the stronger fit when:
- Flexible customer-research programmes
- Teams needing several survey placements and question types
- It fits teams that want to investigate customer experience, product feedback and purchase motivations through several survey formats.
What will you actually pay?
Fairing Post Purchase Surveys
FreeFree for up to 200 monthly orders. Paid plans are $49 (500 orders), $99 (1,000) and $149 (5,000).
Pricing checked 2026-09-07Check official pricing ↗Zigpoll Customer Surveys
FreeFree for 100 monthly responses. Paid plans are $39 (500 responses), $129 (2,000) and $399 (unlimited).
Pricing checked 2026-09-07Check official pricing ↗You might not need either yet
Wait if the customer research problem is still occasional, your current setup already handles it or your team does not have time to use either app well.
- Stores that will collect survey data without an analysis and action process
- Merchants seeking a fully managed research programme
- The problem is still occasional, your current setup already handles it or neither app would create enough value to justify the extra cost and work.
Ready to set it up?
Start with one useful feature and test the customer journey before switching on more.
Set up Fairing Post Purchase Surveys
Use Fairing Post Purchase Surveys for a controlled first use case and expand only after the result is proven.
- Define the decisions the research must inform before creating questions in Fairing Post Purchase Surveys.
- Keep the first survey short and deploy it at the most relevant customer moment.
- Validate response storage, consent and analytics integrations.
- Review responses on a fixed cadence and assign owners to resulting actions.
Set up Zigpoll Customer Surveys
Use Zigpoll Customer Surveys for a controlled first use case and expand only after the result is proven.
- Define the decisions the research must inform before creating questions in Zigpoll Customer Surveys.
- Keep the first survey short and deploy it at the most relevant customer moment.
- Validate response storage, consent and analytics integrations.
- Review responses on a fixed cadence and assign owners to resulting actions.
Checks that apply to either app
- The complete customer and operational journey works on mobile and desktop.
- Required Shopify data and integrations update once and in the intended place.
- A person responsible can resolve common failures without unsafe access or manual workarounds.
- The measured value is compared with software cost, team time and new support demand.
Common questions
Is Fairing Post Purchase Surveys better than Zigpoll Customer Surveys?
Not automatically. Fairing Post Purchase Surveys is the better fit when paid-media brands. Zigpoll Customer Surveys is the better fit when flexible customer-research programmes.
Which is easier to set up: Fairing Post Purchase Surveys or Zigpoll Customer Surveys?
Fairing Post Purchase Surveys is currently classed as heavier setup, while Zigpoll Customer Surveys is heavier setup. The real effort depends on your data, integrations, theme and the number of workflows you enable.
How should I test Fairing Post Purchase Surveys against Zigpoll Customer Surveys before committing?
Choose one real customer journey and one measurable outcome. Complete the same checks for both options, including the complete customer and operational journey works on mobile and desktop. and required shopify data and integrations update once and in the intended place., then compare the result and the work your team had to do.
What should I measure after choosing Fairing Post Purchase Surveys or Zigpoll Customer Surveys?
Record the current result before launch, then measure the customer outcome the app is meant to improve alongside app cost, support demand, errors and the time required to run it. Keep the app only when the total value is clear.
Can I switch between Fairing Post Purchase Surveys and Zigpoll Customer Surveys later?
Usually, but switching can affect settings, customer data, theme placements, integrations and reporting. Export what you can, document the current setup and test the replacement before removing the original app.
Still comparing?
All customer research options →Sources and independence
Based on official app listings and vendor documentation, not a claim of hands-on testing of every feature. Affiliate relationships do not decide which app we recommend.
- Fairing Post Purchase Surveys: official product information
- Zigpoll Customer Surveys: official product information