Customer research
Zigpoll Customer Surveys review
Choose Zigpoll when the business needs flexible on-site and post-purchase research beyond one attribution question.
Flexible customer-research programmes
Think twice ifMerchants seeking a fully managed research programme
- Setup estimate
- Heavier setup
- Pricing checked
What you can use it for
- Post-purchase surveys
- Attribution questions
- Customer feedback analysis
Product details, capabilities and integrations
Zigpoll Customer Surveys provides post-purchase surveys, attribution questions, customer feedback analysis for Shopify stores.
How much does Zigpoll Customer Surveys cost?
Free for 100 monthly responses. Paid plans are $39 (500 responses), $129 (2,000) and $399 (unlimited).
Pricing checked .Check current official pricing ↗Work out your monthly and yearly app costs, including usage fees and setup.
What should you compare it with?
See all customer research options →Getting started with Zigpoll Customer Surveys
What you need before installing
Have these ready
- A clear research plan and ownership of follow-up action
Decisions to make first
- Whether the first launch needs post-purchase surveys or whether it can wait
- Whether the first launch needs attribution questions or whether it can wait
- Whether the first launch needs customer feedback analysis or whether it can wait
Open the detailed setup guide (5 steps)
Define the decisions the research must inform before creating questions in Zigpoll Customer Surveys.
Record the current setup, the problem Zigpoll Customer Surveys must solve, the owner and the starting result. Complete define the decisions the research must inform before creating questions in zigpoll customer surveys. in a test or controlled environment before changing the live journey.
Keep the first survey short and deploy it at the most relevant customer moment.
Complete keep the first survey short and deploy it at the most relevant customer moment. using only the settings needed for the agreed use case. Document the choice, owner and rollback route before moving to the next stage.
Validate response storage, consent and analytics integrations.
Complete validate response storage, consent and analytics integrations. using only the settings needed for the agreed use case. Document the choice, owner and rollback route before moving to the next stage.
Review responses on a fixed cadence and assign owners to resulting actions.
Complete review responses on a fixed cadence and assign owners to resulting actions. using only the settings needed for the agreed use case. Document the choice, owner and rollback route before moving to the next stage.
Measure response rate, answer quality and completed commercial actions.
Complete measure response rate, answer quality and completed commercial actions., then run the full customer and operational journey on mobile and desktop. Record every exception and resolve serious failures before launch.
How to use and review it after launch
How to decide whether it is working
Check that the app still works after changes to your theme, checkout or connected tools. Review the result you installed it for, alongside its cost.
- Response rate
- Coverage of purchase motivations
- Actions completed from research
Keep it if it solves a real problem. Simplify or remove it if the extra cost and work are not worthwhile.
Things to check before installing
- Merchants seeking a fully managed research programme
- Research quality still depends on question design, sampling and follow-up action.
More limitations and common mistakes
- Collecting feedback without acting on it creates noise rather than insight.
Common questions
How much work does Zigpoll Customer Surveys take to set up?
Heavier setup is the current planning guide. Before installing it, confirm a clear research plan and ownership of follow-up action, then test the complete customer and operational journey.
What should I measure after launching Zigpoll Customer Surveys?
Start with response rate, coverage of purchase motivations, actions completed from research. Compare those measures with the pre-launch baseline and include app cost and operating time.
What should I check before installing Zigpoll Customer Surveys?
Confirm a clear research plan and ownership of follow-up action. Do not launch until the owner and a measurable reason for the app are clear.
When should I avoid Zigpoll Customer Surveys?
Merchants seeking a fully managed research programme
What alternatives to Zigpoll Customer Surveys should I compare?
Compare Fairing for a more focused attribution and post-purchase research use case.. Shortlist by the specific job, total cost, integrations and ongoing work rather than feature count alone.
Sources and how we put this guide together
This is a research-based guide, not a claim that we have personally tested every feature. Prices and product availability can change.
How our recommendations work