Shopify app comparison

Gorgias vs Tidio

Choose Tidio when a small team needs to prove live chat, ticketing and a limited automation use case without committing to a broad helpdesk. Choose Gorgias when Shopify order context, multi-channel support workflows and deeper ecommerce controls justify the operating cost. Use Shopify Inbox first if contacts are infrequent.

Gorgias

Choose it when

Your support team needs deeper ecommerce routing, order context and cross-channel regular checks.

From USD 10/monthFees and limits ↓

Setup: Confirm before starting

Read the guide View Gorgias ↗

Official vendor website.

Tidio

Choose it when

You need a practical live-chat and ticketing starting point with optional AI.

Free plan availableFees and limits ↓

Setup: Moderate setup

Read the guide View Tidio ↗

Official vendor website.

Neither yet?

Shopify Inbox still handles your current contact volume and response expectations.

See the simpler starting point →

The differences that matter

Swipe the table to see both apps →

What to check	Gorgias	Tidio
Best first use	Run an established multi-channel ecommerce support operation.	Prove live chat and ticketing with a small team.
Shopify context	Order and customer information is central to agent workflows.	Storefront chat and Shopify actions are available, with Lyro on a separate plan.
AI and automation	Broad ecommerce support automation needs policy and data regular checks.	Flows and Lyro are separate usage-based modules to scope carefully.
Cost control	Model cost at real ticket volume and required features.	Free entry tier; paid chat, Flows and Lyro can stack up.

Choose Gorgias when:

Support volume and order complexity need a dedicated ecommerce helpdesk.
Several agents and channels need consistent rules and reporting.
You have the data and owner to govern automation safely.

Choose Tidio when:

Live chat and a shared inbox are the immediate gap.
You want to test a free tier before paying for wider automation.
The team can review Lyro answers and hand over exceptions to humans.

What will you actually pay?

Gorgias

From USD 10/month

Starter begins at $10/month with 50 tickets; Basic is $60/month with 300. Ticket overages, higher-volume plans and AI usage can add costs.

Pricing checked 2026-09-07Check official pricing ↗

Tidio

Free plan available

The Shopify listing prices modules separately. Model the combined cost at expected chat, Flow and AI volume.

Pricing checked 2026-09-22Check official pricing ↗

Calculate the cost at your order volume →

You might not need either yet

Shopify Inbox still handles your current contact volume and response expectations.

You do not know your monthly contact reasons or response times.
Shopify Inbox can already meet current support needs.
Nobody can review AI answers or resolve escalated complaints.
You are comparing headline prices without the likely conversation and AI usage.

Ready to set it up?

Start with one useful feature and test the customer journey before switching on more.

Set up Gorgias

Pilot Gorgias on the largest repeat support reasons.

Tag contact reasons and order contexts.
Connect one channel.
Set assignment and policy rules.
Test refunds and exceptions.
Review resolution and cost per ticket.

Set up Tidio

Start Tidio with staffed chat before adding AI actions.

Record contact volume.
Set truthful availability hours.
Launch one chat entry point.
Test human handover.
Add one approved automation if useful.

Checks that apply to either app

Customers can reach a person for sensitive or unresolved issues.
AI responses use current, approved policy content.
Order actions have explicit guardrails and QA.
Full usage-tier cost is reviewed alongside response quality.

Common questions

Is Tidio cheaper than Gorgias?

Tidio has a free entry tier, but Customer Service, Flows and Lyro are separate paid modules. Compare the combined cost at your actual conversation and AI volume.

Which is better for a growing Shopify support team?

Gorgias is more directly built around ecommerce support operations. Tidio can be the lighter starting point for chat and tickets. Choose by support volume, routing needs and staff ownership.

Can Shopify Inbox replace either app?

It can when contact volume and routing are simple. Test the native option before adding a paid helpdesk.

How should I test Gorgias against Tidio before committing?

Choose one real customer journey and one measurable outcome. Complete the same checks for both options, including customers can reach a person for sensitive or unresolved issues. and ai responses use current, approved policy content., then compare the result and the work your team had to do.

What should I measure after choosing Gorgias or Tidio?

Record the current result before launch, then measure the customer outcome the app is meant to improve alongside app cost, support demand, errors and the time required to run it. Keep the app only when the total value is clear.

Still comparing?

All customer service helpdesk options →

Sources and independence

Based on official app listings and vendor documentation, not a claim of hands-on testing of every feature. Affiliate relationships do not decide which app we recommend.

Read our methodology