Shopify app comparison
Track123 vs Trackr Order Tracking
Start with Track123 when you want a broad branded page, notifications, carrier coverage and post-purchase reporting. Compare Trackr when its current carrier, alert and wallet features fit your markets. Choose neither if native Shopify status is already accurate and delivery enquiries volume is low.
Track123
You need a broad self-service tracking and notification workflow.
Setup: Moderate setup
Affiliate link. It never affects our advice.
Trackr Order Tracking
Trackr’s current carrier, wallet and alert capabilities better match the journey.
Setup: Light setup
Affiliate link. It never affects our advice.Neither yet?
Customers are not regularly asking where their orders are and your existing tracking journey is working.
See the simpler starting point →The differences that matter
Swipe the table to see both apps →
| What to check | Track123 | Trackr Order Tracking |
|---|---|---|
| Branded tracking | Multiple templates, notification and reporting workflow. | Branded page with delivery estimates and multi-channel alerts. |
| Carrier positioning | Broad carrier coverage with operational status management. | Broad carrier coverage plus wallet-tracking positioning. |
| Support objective | Designed around delivery enquiries reduction and post-purchase service. | Also positions the tracking page as a support and repeat-sales channel. |
| Trust snapshot | Stronger current Shopify rating and review volume. | Lower current rating and much smaller review volume. |
Choose Track123 when:
- Support deflection and tracking-page clarity are the main jobs.
- You want a broad notification and reporting workflow.
- Current Shopify trust signals matter to the shortlist.
Choose Trackr when:
- Its current carrier and wallet support match your customer journey.
- You have tested its delivery estimates in priority markets.
- The commercial plan fits your shipment profile.
What will you actually pay?
Track123
Free up to 50 orders/monthGrowth includes 300 monthly orders and Advanced 2,000. Both published paid tiers add $0.05 per extra order.
Pricing checked 2026-09-07Check official pricing ↗Trackr Order Tracking
From USD 10/monthPublished monthly shipment allowances are 400, 2,000, 9,000 and 18,000. Check additional-shipment terms before selecting a tier.
Pricing checked 2026-09-07Check official pricing ↗You might not need either yet
Customers are not regularly asking where their orders are and your existing tracking journey is working.
- You do not know how many customers contact you to ask where an order is.
- You have not tested tracking accuracy for your main delivery companies.
- Nobody is responsible for delayed, failed or missing deliveries.
- Your main reason for buying is to add product promotions to the tracking page.
Ready to set it up?
Start with one useful feature and test the customer journey before switching on more.
Set up Track123
Build Track123 around reliable status and support deflection.
- Measure delivery enquiries.
- Verify carriers.
- Build the tracking page.
- Connect Shopify notifications.
- Test exceptions and multi-package orders.
Set up Trackr Order Tracking
Prove Trackr on the exact carriers and markets you use.
- Measure the baseline.
- Verify carrier status quality.
- Configure page and alerts.
- Test wallet and notification paths.
- Compare support outcomes.
Checks that apply to either app
- Order status is more prominent than promotions.
- Failed and delayed journeys have a human support route.
- Customer and notification consent is reviewed.
- Tickets per 100 orders is measured after launch.
Common questions
Is Track123 better than Trackr?
Track123 currently has stronger Shopify trust signals and a broad operating workflow. Trackr may still fit when its specific carrier and wallet features match your needs.
Will a tracking app reduce support tickets?
It can reduce avoidable status contacts when carrier data, links and exception messages are accurate. Measure delivery enquiries per 100 orders.
Should I add upsells to the tracking page?
Only after status and support are clear. Measure any upsell separately and never let it obscure delivery information.
How should I test Track123 against Trackr before committing?
Choose one real customer journey and one measurable outcome. Complete the same checks for both options, including order status is more prominent than promotions. and failed and delayed journeys have a human support route., then compare the result and the work your team had to do.
What should I measure after choosing Track123 or Trackr?
Record the current result before launch, then measure the customer outcome the app is meant to improve alongside app cost, support demand, errors and the time required to run it. Keep the app only when the total value is clear.
Still comparing?
All order tracking options →Sources and independence
Based on official app listings and vendor documentation, not a claim of hands-on testing of every feature. Affiliate relationships do not decide which app we recommend.
Read our methodology