Shopify app comparison
Track123 vs Track by Loop
Choose Track123 when you receive meaningful delivery-status enquiries. Choose Track by Loop when Established DTC brands. Choose neither if your current setup already does enough or the expected improvement would not justify the extra cost and work.
Track123
You receive meaningful delivery-status enquiries. A branded order-tracking platform for stores that want fewer delivery questions and a more useful post-purchase journey.
Setup: Moderate setup
Affiliate link. It never affects our advice.
Track by Loop
Established DTC brands. Choose Wonderment when post-purchase experience and delivery exception management are strategic brand priorities.
Setup: Confirm before starting
Official vendor website.Neither yet?
Wait if the order tracking problem is still occasional, your current setup already handles it or your team does not have time to use either app well.
See the simpler starting point →The differences that matter
Swipe the table to see both apps →
| What to check | Track123 | Track by Loop |
|---|---|---|
| What you get | Branded tracking pages, Carrier status synchronisation, Shipping notifications | Branded tracking, Proactive delivery updates, delivery enquiries reduction |
| Important limitation | Tracking accuracy depends on carrier data and mapping. | Custom pricing and a narrower Shopify focus require meaningful order volume. |
Track123 is the stronger fit when:
- You receive meaningful delivery-status enquiries
- You want branded tracking pages and status emails
- You can measure support deflection and delivery exceptions
Track by Loop is the stronger fit when:
- Established DTC brands
- Teams managing delivery exceptions and branded post-purchase journeys
- It fits established Shopify brands that want proactive issue handling, branded tracking and operational insight beyond a basic tracking page.
What will you actually pay?
Track123
Free up to 50 orders/monthGrowth includes 300 monthly orders and Advanced 2,000. Both published paid tiers add $0.05 per extra order.
Pricing checked 2026-09-07Check official pricing ↗Track by Loop
From USD 99/monthTrack by Loop starts at $99/month; higher plans are $189 and $449. Shipment-based overages apply. The listing gives differing included-volume and overage thresholds, so confirm your exact allowance before signing.
Pricing checked 2026-09-07Check official pricing ↗You might not need either yet
Wait if the order tracking problem is still occasional, your current setup already handles it or your team does not have time to use either app well.
- Your carrier coverage or tracking quality is not verified
- Small stores needing only basic shipment tracking
- The problem is still occasional, your current setup already handles it or neither app would create enough value to justify the extra cost and work.
Ready to set it up?
Start with one useful feature and test the customer journey before switching on more.
Set up Track123
Use Track123 for a controlled first use case and expand only after the result is proven.
- Baseline delivery enquiries
- Build the tracking page
- Connect customer links
- Configure carriers and alerts
Set up Track by Loop
Use Track by Loop for a controlled first use case and expand only after the result is proven.
- Map carrier events, delivery promises and the delivery enquiries contacts the implementation must reduce.
- Connect fulfilment and carrier data to Track by Loop and validate event timeliness.
- Configure branded tracking and proactive notifications without duplicating existing messages.
- Pilot on a carrier or region and monitor exceptions.
Checks that apply to either app
- The complete customer and operational journey works on mobile and desktop.
- Required Shopify data and integrations update once and in the intended place.
- A person responsible can resolve common failures without unsafe access or manual workarounds.
- The measured value is compared with software cost, team time and new support demand.
Common questions
Is Track123 better than Track by Loop?
Not automatically. Track123 is the better fit when you receive meaningful delivery-status enquiries. Track by Loop is the better fit when established dtc brands.
Which is easier to set up: Track123 or Track by Loop?
Track123 is currently classed as moderate setup, while Track by Loop is confirm before starting. The real effort depends on your data, integrations, theme and the number of workflows you enable.
How should I test Track123 against Track by Loop before committing?
Choose one real customer journey and one measurable outcome. Complete the same checks for both options, including the complete customer and operational journey works on mobile and desktop. and required shopify data and integrations update once and in the intended place., then compare the result and the work your team had to do.
What should I measure after choosing Track123 or Track by Loop?
Record the current result before launch, then measure the customer outcome the app is meant to improve alongside app cost, support demand, errors and the time required to run it. Keep the app only when the total value is clear.
Can I switch between Track123 and Track by Loop later?
Usually, but switching can affect settings, customer data, theme placements, integrations and reporting. Export what you can, document the current setup and test the replacement before removing the original app.
Still comparing?
All order tracking options →Sources and independence
Based on official app listings and vendor documentation, not a claim of hands-on testing of every feature. Affiliate relationships do not decide which app we recommend.
Read our methodology