Choosing Shopify apps
Choose an order tracking app that makes delivery clearer.
Start with Track123 when branded tracking, carrier coverage, notifications and support deflection are the main job. Compare Trackr when its carrier, wallet and notification capabilities match your markets. Keep Shopify’s native order status if external tracking will not materially improve the customer journey.
Match the app to the job
4 options, with different strengths. These are not ranked by popularity. Check plan limits and extra fees before choosing.
You receive meaningful delivery-status enquiries
- Starting price
- Free up to 50 orders/month
- Setup estimate
- Moderate setup
- Pricing checked
Where-is-my-order contacts are material
- Starting price
- From USD 10/month
- Setup estimate
- Light setup
- Pricing checked
Customers often ask where their order is, and you ship with several carriers.
- Starting price
- Free
- Setup estimate
- Heavier setup
- Pricing checked
Established DTC brands
- Starting price
- From USD 99/month
- Setup estimate
- Confirm before starting
- Pricing checked
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More side-by-side comparisons
Measure Shopify’s native order-status journey first
If customers already find accurate information and ticket volume is low, another app may add cost without solving a problem.
- Carrier links are accurate.
- Delivery-status emails are clear.
- delivery enquiries tickets are measured.
- Support owns exceptions.
When it is better to wait
- delivery enquiries volume has not been measured.
- Priority carriers have not been tested.
- No one owns delayed and failed deliveries.
- The only goal is adding another upsell placement.
Before you install
Choose one problem to solve, check the full cost, then use the setup guide for your chosen app.
Questions to settle before choosing
- How many tracking questions do you receive? Use tickets per 100 orders as the baseline.
- Which carriers and markets matter? Verify real tracking quality on priority services before choosing.
- Who handles delivery exceptions? A page cannot resolve lost, delayed or misrouted parcels by itself.
- Should the page sell? Keep status and support dominant; add recommendations only when they do not reduce clarity.
Advice for different store setups
You need a broad branded tracking workflow
It combines a branded page, notifications, carrier coverage and tracking analytics.
Read the Track123 guide →You want another specialist option
Check its current carrier, alert and pricing fit against your exact order profile.
Read the Trackr Order Tracking guide →Multi-carrier ecommerce brands
Use AfterShip Tracking when delivery communication and delivery enquiries are meaningful problems for your team across several carriers.
Read the AfterShip Order Tracking guide →Established DTC brands
Choose Wonderment when post-purchase experience and delivery exception management are strategic brand priorities.
Read the Track by Loop guide →Open the setup checklist
- 1Tag delivery contacts
Measure delivery enquiries and exception contacts by carrier and status.
- 2Verify carrier data
Test priority carriers and multi-package orders.
- 3Build the tracking journey
Prioritise status, expected delivery and the support route.
- 4Connect notifications
Send customers to the same reliable source of truth.
- 5Measure support reduction
Compare tickets per 100 orders after launch.
Common questions
Do I need an order tracking app on Shopify?
Only when it materially improves carrier clarity, notifications, support deflection or operational insight beyond the native order-status journey.
What is delivery enquiries?
It means “where is my order?” and is commonly used to group delivery-status enquiries.
Can a tracking page include upsells?
Yes, but status and support must remain dominant. Measure any commercial result separately from support deflection and customer clarity.
How should I measure delivery enquiries?
Tag delivery-status contacts and report them per 100 orders. Compare that rate before and after launch, alongside tracking-page use and delivery exceptions.
Can I use a Shopify feature before buying a order tracking app?
If customers already find accurate information and ticket volume is low, another app may add cost without solving a problem.
Related topics
Sources and how we compare apps
Our guides draw on official product listings and documentation. This is not a claim that we have personally tested every app.
Read our recommendation methodology