Order tracking
AfterShip Order Tracking review
Show customers where their order is and send useful delivery updates.
Customers often ask where their order is, and you ship with several carriers.
Think twice ifShopify and your carrier already give customers clear tracking. Check whether another app will reduce support work.
- Setup estimate
- Heavier setup
- Pricing checked
What you can use it for
- Branded tracking
- Proactive delivery updates
- delivery enquiries reduction
Product details, capabilities and integrations
AfterShip Order Tracking provides branded tracking, proactive delivery updates, wismo reduction for Shopify stores.
How much does AfterShip Order Tracking cost?
Free covers 50 shipments/month. Essentials starts at $11 for 100 shipments plus $0.08 per extra shipment; Premium starts at $70 for 500 plus $0.12 per extra shipment. Introductory offers are temporary.
Pricing checked .Check current official pricing ↗Work out your monthly and yearly app costs, including usage fees and setup.
What should you compare it with?
See all order tracking options →Getting started with AfterShip Order Tracking
- 1
Connect the carriers and fulfilment updates your store uses.
- 2
Brand the tracking page and choose which delivery updates customers should receive.
- 3
Test shipped, delayed and delivered orders, including the support link customers will use.
What you need before installing
Have these ready
- Carrier integrations and reliable fulfilment events
Decisions to make first
- Whether the first launch needs branded tracking or whether it can wait
- Whether the first launch needs proactive delivery updates or whether it can wait
- Whether the first launch needs wismo reduction or whether it can wait
Open the detailed setup guide (5 steps)
Map carrier events, delivery promises and the delivery enquiries contacts the implementation must reduce.
Record the current setup, the problem AfterShip Order Tracking must solve, the owner and the starting result. Complete map carrier events, delivery promises and the wismo contacts the implementation must reduce. in a test or controlled environment before changing the live journey.
Connect fulfilment and carrier data to AfterShip Order Tracking and validate event timeliness.
Complete connect fulfilment and carrier data to aftership order tracking and validate event timeliness. using only the settings needed for the agreed use case. Document the choice, owner and rollback route before moving to the next stage.
Configure branded tracking and proactive notifications without duplicating existing messages.
Complete configure branded tracking and proactive notifications without duplicating existing messages. using only the settings needed for the agreed use case. Document the choice, owner and rollback route before moving to the next stage.
Pilot on a carrier or region and monitor exceptions.
Complete pilot on a carrier or region and monitor exceptions. using only the settings needed for the agreed use case. Document the choice, owner and rollback route before moving to the next stage.
Measure delivery enquiries rate, delivery-event accuracy, notification engagement and support cost.
Complete measure wismo rate, delivery-event accuracy, notification engagement and support cost., then run the full customer and operational journey on mobile and desktop. Record every exception and resolve serious failures before launch.
How to use and review it after launch
How to decide whether it is working
Check that the app still works after changes to your theme, checkout or connected tools. Review the result you installed it for, alongside its cost.
- delivery enquiries contact rate
- Tracking-page engagement
- Delivery notification success
Keep it if it solves a real problem. Simplify or remove it if the extra cost and work are not worthwhile.
Things to check before installing
- Shopify and your carrier already give customers clear tracking. Check whether another app will reduce support work.
- Notification and usage costs rise with shipment volume.
More limitations and common mistakes
- A tracking layer cannot fix poor fulfilment data or carrier performance.
Common questions
How much work does AfterShip Order Tracking take to set up?
Heavier setup is the current planning guide. Before installing it, confirm carrier integrations and reliable fulfilment events, then test the complete customer and operational journey.
What should I measure after launching AfterShip Order Tracking?
Start with wismo contact rate, tracking-page engagement, delivery notification success. Compare those measures with the pre-launch baseline and include app cost and operating time.
What should I check before installing AfterShip Order Tracking?
Confirm carrier integrations and reliable fulfilment events. Do not launch until the owner and a measurable reason for the app are clear.
When should I avoid AfterShip Order Tracking?
Very low order volume or stores adequately served by native carrier updates
What alternatives to AfterShip Order Tracking should I compare?
Compare Wonderment for a more experience-led Shopify tracking programme.. Shortlist by the specific job, total cost, integrations and ongoing work rather than feature count alone.
Sources and how we put this guide together
This is a research-based guide, not a claim that we have personally tested every feature. Prices and product availability can change.
How our recommendations work