Loox review

Export existing product and store reviews, photos, videos, replies, source and verification metadata, incentives and product mappings. Inventory current review requests, referral tools, coupons, theme widgets, galleries, social assets, structured data, marketplace feeds, CRM integrations and post-purchase surfaces. Map reviews to stable Shopify product and variant IDs and record bundles, replacements and regional products. Capture monthly orders, review-request volume, submission rate, photo and video rate, rating distribution, referral participation, referral revenue, product-page conversion and page-speed baselines.

Use Beginner when free photo-review collection, reminders, 17+ widgets, customisation, rich snippets, social assets and Shop syndication cover the need. Choose Convert only when video reviews, AI presentation, bundle reviews, referrals, external syndication, integrations, API or webhooks justify $49.99 for the first 300 monthly orders plus $50 for each additional 300. Choose Unlimited at $299.99 when its unlimited requests and referrals are cheaper than Convert usage. Record the 14-day trial, billing date, order forecast, peak scenario and plan-change terms. Ignore closed legacy Growth and Scale plans.

Choose the order, fulfilment or delivery trigger and set timing based on real product arrival and use. Configure promotional requests only for customers with marketing consent and use Loox transactional requests without discounts or referrals where permitted for non-consenting customers. Note that Loox transactional mode is unavailable when Klaviyo or Omnisend sends the requests. Configure reminders, languages, sender identity, manual requests, past-order requests and postponement. Define photo and video discounts, thank-you messages and coupon limits. Rewards must not depend on positive sentiment and all incentives must be disclosed.

Use Loox's supported migration path or custom-file importer and test a representative sample first. Validate product handles or IDs, review text, rating, dates, reviewer details, image URLs, source and verification data. Reconcile successful and failed imports using the summary email and error file. Confirm that imported reviews are not presented as verified unless qualifying source evidence exists. Check rights to display customer photos and videos and preserve original source and consent records. Avoid duplicate imports and use the undo-import control where a batch was mapped incorrectly.

Configure auto-publication and any 14-day moderation rules using only valid reasons such as profanity, private data, defamation, spam, off-topic content or policy violations. Do not hide valid negative feedback to improve the rating. Define featured-review rules, public replies, internal escalation, reviewer-update requests and personal-data redaction. Keep visual quality preferences separate from publication eligibility. Record how AI replies and translations are reviewed before publication.

Start with the product review widget and rating snippet, then add carousels, pop-ups, galleries, review stories, social assets and bundle review surfaces only where they support a defined purchase decision. Configure branding, accessibility, product context, mobile behaviour and image cropping. On Convert, test AI smart sorting, highlights, summaries, stories, translations and replies against the underlying reviews and brand rules. Audit Product and AggregateRating structured data to prevent duplication with the theme or SEO apps. Measure layout shift, load time and interaction delay before rollout.

On Convert or above, choose post-purchase, post-review and onsite referral surfaces. Define advocate and friend eligibility, discounts, minimum spend, expiry, attribution, fraud controls and margin guardrails. Post-review referrals can target four- and five-star reviewers, so keep the referral offer clearly separate from whether the review is published or rewarded. Test two-sided incentives and ensure review rewards never depend on positive ratings. Reconcile Loox advocate, engagement and referral-revenue reporting with Shopify orders and finance.

Place controlled orders across simple products, variants, bundles, refunds, multiple languages and consent states. Test promotional and transactional requests, reminders, postponement, photo and video submission, incentives, moderation, replies, AI outputs, widgets and social assets. Test post-purchase, post-review and onsite referrals through advocate, friend and reward completion. Validate Shop, Google Shopping, Meta and TikTok syndication using correct Shopify product IDs, GTINs and verified-source data. Confirm each store uses its own Loox account where required and reconcile reviews and ratings across destinations.

Publish daily launch checks, weekly review, customer photos, videos and reviews and referral quality review and monthly commercial reconciliation. Track request delivery, submission, photo and video rates, review coverage, rating distribution, moderation age, response times, widget engagement, AI-output quality, page performance, referral participation, referral revenue, discount cost, channel syndication, monthly orders and Loox invoice. Keep Loox where visual presentation and referrals produce sufficient value. Move to Judge.me when cost and broad review coverage dominate, or to Okendo when customer attributes, surveys, loyalty and richer profile data become more important.